CADLearning users and administrators.
FAQ's about users and the CADLearning user experience.
Q: I forgot my password.
A: Navigate to portal.cadlearning.com and click "Forgot Password?" in the upper right corner. Follow the instructions on the screen and a password reset email will be emailed to you.
Q: I got an error resetting my password.
A: Ensure you are creating a password that meets the password requirements. Ensure you are using the link from the latest password reset email that you received. Note: The link in the password reset email will expire in 3 days.
Q: What are the password requirements?
A: Password must be between six (6) and fifteen (15) characters, contain at least one upper and lower case letter, contain at least one symbol (!@#$&*), and contain at least one number.
Q: I can't see the library.
A: This usually means the user does not have an active subscription.
Q: I can't see or view any videos.
A: If the user has an active subscription, the video may be blocked via organization content filters. If the user has an active subscription and is not restricted by content filters, it's likely due to security applications on the user's machine. Ensure that VPN's, firewalls, and script blockers permit connections to CADLearning.
Q: I can't see the CADLearning homepage.
A: It could take the dashboard time to load. If it does not load and the page remains blank, contact email@example.com.
Q: I can't log in.
A: Ensure you're using the correct email address and password. If you're not sure of your password, create a new one. If you get a "User not Active" or "User not Found" message, contact your organization administrator or firstname.lastname@example.org.
Q: How can I adjust the library?
A: Click your name in the upper right corner. Select Profile, then Preferences. Here you can add the products you will like to see when you click the Library tab. Users can click "More" to view the entire library.
Q: How can I edit my profile?
A: Click your name in the upper right corner. Select Profile. When finished, click Save.
Q: What is a playlist?
A: A playlist is a collection of lessons. You can take an assessment based on the lessons in your playlist and have multiple playlists saved.
Q: How can I retake an assessment?
A: Click "Assess my Progress" again or "Assess" from a playlist.
Q: What's the difference between goals and the library?
A: A goal is a collection of lessons needed to reach a "goal", such as passing an Autodesk Certified User exam. The Library contains every lesson for each product.
Q: How can I view my assessment results?
A: The results will be displayed immediately after completing the assessment. You can click your name in the upper right corner, then click the 'Transcripts' tab to view previous assessment attempts/scores.
Q: Can I change the goal I picked?
A: User's are able to have multiple goals at the same time. To remove a goal, click the goal title and then the 'Remove Goal' button. Goals that are inherited from a role or those that have been assigned by an organization administrator cannot be removed. In those scenarios, the org admin will need to remove the user's role or assigned goal.
Q: How can I get the Plugin?
A: Navigate to cadlearning.com. Near the bottom of the front page, you will see a section about CADLearning Assist. Click the Download button to download it.
Q: I get an error installing the plugin
A: Verify your machine is updated and security applications such as firewalls are not blocking the install. If you continue to have trouble, contact email@example.com.
Q: I get an error when launching the plugin
A: Completely uninstall and reinstall the plugin. If the errors persist, contact firstname.lastname@example.org.
Q: How can I get a mobile app?
A: The mobile app can be downloaded from the Apple App Store or the Google Play Store.
Q: Why doesn't the mobile app recognize my email?
A: The mobile app uses the same database for user accounts. This means you do not have an active CADLearning account or your CADLearning account is under a different email address.
Q: What are exercise files?
A: CADLearning courses contain program exercise files, which can be used both for independent practice and for following along with the experts, performing the same steps as are demonstrated in the videos. You will find the exercise files under Resources on the product page. Skills assessments must be taken in conjunction with the assessment exercise files. You will find the exercise files for skills assessments under Resources on the product page.
Q: I get an error when downloading a file.
A: Ensure security applications are not blocking the download. You can download the complete dataset ZIP file that contains all resource files for the product from the main product page, under 'Resources'. Capture a screenshot of the error message and contact email@example.com.
Q: The exercise file link won't work.
A: You may find an exercise file within a lesson that is not downloading. Some of these are a reference to the file to use within a bulk downloadable ZIP file - it is not a downloadable link. You can find the full Dataset ZIP under 'Resources' on the product page.
Q: Where are the files for Skills assessments?
A: You can find the Skills assessment dataset files on the product page under Resources.